Privacy Policy
Last Updated: 3/29/2026
At NexRoute USA, we are committed to protecting the privacy and security of the information we handle. This Privacy Policy describes how we collect, use, and protect your personal information in connection with our medical courier services.
1. Data We Collect
- Contact Details: Name, organization name, phone number, email address, and physical address.
- Shipment Details: Origin and destination information, delivery instructions, and types of medical items transported.
- Account Data: Credentials, payment information, and service history for registered clients.
2. How We Use Data
- Executing and tracking deliveries.
- Communicating service updates and responding to inquiries.
- Complying with legal and regulatory requirements.
- Managing billing and accounts.
3. HIPAA Considerations
MedCourier Services acts as a Business Associate under HIPAA when handling Protected Health Information (PHI). We handle PHI strictly as part of the physical delivery process and maintain rigorous physical and technical safeguards to ensure its confidentiality and integrity during transport.
4. Sharing and Cookies
We share data with trusted carriers and technology providers only to the extent necessary to perform our services. Our website uses cookies to improve navigation and analyze site usage. You can manage cookie preferences through your browser settings.
5. Data Security and Retention
We implement industry-standard security measures, including encryption and strict access controls. Personal data is retained only as long as necessary for business purposes or to comply with applicable laws.
6. User Rights
U.S. users have rights to access, correct, or delete their personal data. Residents of California (CCPA) have additional rights to know what data is collected and to opt-out of certain data sharing practices.
Contact Us
For questions or requests regarding this Privacy Policy, please contact us at info@nexrouteusa.com or call (888) 506-3976.