Privacy Policy

Last Updated: 3/29/2026

NexRoute USA maintains a steadfast commitment to the stringent protection of all sensitive data, ensuring we build trust for healthcare providers. This policy outlines our professional protocols for the collection, utilization, and security of information.

1. Data We Collect

Contact Details: Name, organization name, phone number, email address, and physical address.
Shipment Details: Origin and destination information, delivery instructions, and types of medical items transported.
Account Data: Credentials, payment information, and service history for registered clients.

2. How We Use Data

Executing and tracking deliveries.
Communicating service updates and responding to inquiries.
Complying with legal and regulatory requirements.
Managing billing and accounts.

3. HIPAA Considerations

Serving as a HIPAA Business Associate, NexRoute USA builds deep Trust for healthcare partners by prioritizing the security of Protected Health Information. We manage PHI during transit with specialized protocols and advanced safeguards to ensure absolute privacy and compliance throughout every delivery.

4. Sharing and Cookies

We share data with trusted carriers and technology providers only to the extent necessary to perform our services. Our website uses cookies to improve navigation and analyze site usage. You can manage cookie preferences through your browser settings.

5. Data Security and Retention

We implement industry-standard security measures, including encryption and strict access controls. Personal data is retained only as long as necessary for business purposes or to comply with applicable laws.

6. User Rights

U.S. users have rights to access, correct, or delete their personal data. Residents of California (CCPA) have additional rights to know what data is collected and to opt-out of certain data sharing practices.

For questions or requests regarding this Privacy Policy, please contact us at info@nexrouteusa.com or call (888) 506-3976.